Chats scattered across WhatsApp and Instagram, some slip through
Every conversation from WhatsApp and Instagram lands in one inbox. No more jumping between apps, and unanswered chats are easy to spot.
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Every WhatsApp and Instagram chat in one inbox.
No more app-switching. The Spicelab Unified Inbox brings WhatsApp and Instagram chats onto one screen — with clear markers for what the AI replied, what needs a human, statuses, contact labels and basic CS metrics. Your team and owner see the same thing.
Powered by Claude (Anthropic)
WA + IG
One unified inbox
AI / Human
Visible per conversation
Lead / Customer
Automatic contact labels
Quick filters
Unanswered & needs action
What Spicelab solves for you.
Unclear which chats the AI handled and which need a person
Each conversation shows whether the AI replied or a human is needed, plus statuses like unanswered, needs action or pinned — so the team knows what to pick up.
Owners struggle to track CS without asking one by one
Basic CS metrics and Lead or Customer contact labels appear right in the inbox, so the owner and team share one view without manual reports.
How AI replies to your customers — in your brand voice .
“My team is 2 people, chats come from WA and IG. We often lose track of who handles what and some get missed. Can you help?”
Yes. All your WhatsApp and Instagram chats land in one inbox, so the team doesn't switch apps. Each conversation shows whether the AI already replied or a human is needed, plus statuses like unanswered and needs action. Use the quick filters to see what's unanswered, and Lead or Customer contact labels help you prioritise. Your owner can also see basic CS metrics in the same view. Want me to show you how to filter unanswered chats first?
Daily operations, automated.
- Bring WhatsApp and Instagram chats into a single inbox
- See per conversation what the AI replied and what needs a human
- Mark conversation status: unanswered, needs action or pinned
- Label contacts as Lead or Customer to prioritise
- Use quick filters so important chats don't slip through
- Track basic CS metrics in one view for team and owner
Spicelab for Unified Inbox — common questions
What can Spicelab do for a Unified Inbox business?
Spicelab auto-replies to your Unified Inbox customers 24/7 on WhatsApp & Instagram in your brand voice, helps create content, and follows up leads — powered by Claude (Anthropic).
How much does Spicelab cost for Unified Inbox?
From Rp 390K/month (Lite). Pro and Suite tiers cover larger needs. See the pricing page for full details.
Can the AI be tailored to my Unified Inbox business?
Yes. Spicelab is calibrated to the Unified Inbox context — from common questions to bookings and follow-ups — and trained on your own business information.
How long does setup take?
Under 10 minutes, no credit card, cancel anytime. Comes with a 7-day free trial.
Ready to activate AI for your the unified Inbox ?
7-day free trial · Setup < 10 min · No credit card · Cancel anytime.
