Handle consultation DMs 24/7 with an empathetic, ingredient-aware tone, generate consistent educational content, and recover hesitant buyers — all trained on your brand voice and product knowledge.
Powered by Claude (Anthropic)
Customers share acne concerns, sensitive skin struggles, and redness flare-ups. A generic reply kills trust instantly. Spicelab AI is trained on your ingredient knowledge and your brand's consultative tone.
30 educational pieces a month: skin myth-busting, ingredient deep-dives, routine reels, before-and-after carousels. Auto-generated, brand-trained, and auto-posted when your audience is most active.
AI follows up gently 24–48 hours after a DM: shares reviews from similar skin types, explains your return policy, or surfaces a bundle option. Recover 15–25% of leads that would otherwise go cold.
“Hi! I've been using your Vitamin C serum for 4 days and my skin feels a little stingy with some redness on my cheeks. Is this normal adjustment, or should I stop for now? My skin type is sensitive combination.”
Hi! Thanks so much for letting us know. For sensitive-combination skin, mild stinging and slight redness at the start of a Vitamin C 10% routine can happen during the adjustment phase — but since it's still there after 4 days, let's pause for 5–7 days to let your skin barrier recover. While you're on the break: stick to a simple moisturizer and sunscreen, and skip any exfoliants. Once things calm down, try reintroducing it 2–3 times a week in the evenings (not daily). If you'd prefer a gentler option, our Soothe line has a 5% Vitamin C formula — I can send you the details. Want to continue here, or would you like to connect with one of our sensitive-skin specialists?
“The consultation DMs that used to need 2 CS reps are now handled by AI — with a more consistent tone. Customers feel genuinely heard, and retention is up 18%.”
Spicelab auto-replies to your Skincare & Beauty customers 24/7 on WhatsApp & Instagram in your brand voice, helps create content, and follows up leads — powered by Claude (Anthropic).
From Rp 390K/month (Lite). Pro and Suite tiers cover larger needs. See the pricing page for full details.
Yes. Spicelab is calibrated to the Skincare & Beauty context — from common questions to bookings and follow-ups — and trained on your own business information.
Under 10 minutes, no credit card, cancel anytime. Comes with a 7-day free trial.
7-day free trial · Setup < 10 min · No credit card · Cancel anytime.
