SOLUTION · MULTI-OUTLET CUSTOMER SERVICE

One AI handles customer service across every branch you run.

Customers asking about any branch get the right answer instantly: per-outlet location, hours, stock and promos. The AI routes questions to the correct outlet and keeps your brand voice consistent across every branch — from one central view.

7-day free trial

1 AI

For all branches/outlets

Per-outlet

Separate location, hours, stock, promo info

Centralized

One view of every conversation

24/7

Consistent at every branch, no days off

DAILY PAINS

What Spicelab solves for you.

Each branch has its own admin, answers differ, and your brand feels messy

Branch A says the promo is on, branch B has no idea, and every admin writes in a different tone. Spicelab AI answers from one set of per-outlet info you control, so every customer gets accurate answers in the same brand voice, whichever branch they ask about.

Customers send questions to the wrong branch by mistake

They ask about Bintaro's stock or hours but message the BSD branch number — admins get confused and customers bounce around. The AI recognizes which outlet they mean and replies with that outlet's data, or routes them to the right branch.

Per-outlet info goes stale and is hard to oversee centrally

Branch hours change, promo stock differs per location, but the info in chat lags behind. The AI pulls per-outlet info you manage in one place, so every change stays consistent across all conversations.

SAMPLE CONVERSATION

How AI replies to your customers — in your brand voice .

“Hi, what time does the Bintaro branch close today? And is the couple's combo promo still available there?”

CUSTOMER · IG DM

SPICELAB AI · < 2 SEC · BRAND VOICE

Hi there! The Bintaro outlet is open until 10pm today 😊 The couple's combo promo is still available at Bintaro until the end of this month. It's on Jl. Bintaro Utama, right near the entrance. Want me to reserve a table or send you the map location?

WHAT SPICELAB HANDLES

Daily operations, automated.

01Answer per-outlet info: location, hours, stock and promos for each branch
02Automatically route questions to the outlet the customer means
03Keep brand voice and answer accuracy consistent across every branch
04Manage each outlet's info in one place — changes apply to all chats instantly
05Oversee every cross-branch conversation from one central view
06Hand off to the right outlet's staff when in-person handling is needed

FAQ

Spicelab for Multi-Outlet Customer Service — common questions

What can Spicelab do for a Multi-Outlet Customer Service business?

Spicelab auto-replies to your Multi-Outlet Customer Service customers 24/7 on WhatsApp & Instagram in your brand voice, helps create content, and follows up leads — powered by Claude (Anthropic).

How much does Spicelab cost for Multi-Outlet Customer Service?

From Rp 390K/month (Lite). Pro and Suite tiers cover larger needs. See the pricing page for full details.

Can the AI be tailored to my Multi-Outlet Customer Service business?

Yes. Spicelab is calibrated to the Multi-Outlet Customer Service context — from common questions to bookings and follow-ups — and trained on your own business information.