Sensitive complaints, price negotiation, complex cases, or a customer asking for a person — the AI stops at the right moment and hands off to staff with full context. Staff pick up without making the customer repeat themselves, and the AI stays quiet while staff take over.
Powered by Claude (Anthropic)
They've explained the issue at length to the AI, then a human steps in and asks all over again — frustration spikes. Spicelab AI hands off the conversation with a summary and full history, so staff understand the context immediately.
Serious complaints, price negotiation, or complex cases forced into template replies offend customers and escalate the problem. The AI knows when to stop and call a human instead of guessing a risky answer.
Without a clear signal, important conversations get buried among dozens of routine chats. The AI flags and routes only the conversations that need a human touch to the right staff — the rest are handled automatically.
“I'm really upset — my order arrived damaged and this is the second time. I want to speak to whoever is in charge, not a bot.”
I'm so sorry this happened — and twice, no less; you have every right to be upset 🙏 I'm passing this straight to our staff along with your order history and complaint, so you won't have to start over. Our team will continue helping you right here shortly.
Spicelab auto-replies to your Handover to Staff customers 24/7 on WhatsApp & Instagram in your brand voice, helps create content, and follows up leads — powered by Claude (Anthropic).
From Rp 390K/month (Lite). Pro and Suite tiers cover larger needs. See the pricing page for full details.
Yes. Spicelab is calibrated to the Handover to Staff context — from common questions to bookings and follow-ups — and trained on your own business information.
Under 10 minutes, no credit card, cancel anytime. Comes with a 7-day free trial.
7-day free trial · Setup < 10 min · No credit card · Cancel anytime.
